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eHorizon CRM (Customer Relationship Management)
eHorizon CRM (Customer Relationship Management) is a high productivity sales tracking and Customer Relationship Management solution for companies looking to track, manage and analyze sales leads. It provides a flexible, easy to customize market-oriented tool that enables the sales workforce to shorten sales cycles, extend market reach and improve profitability. By allowing you to record comprehensive online background customer information, source of lead, product interest, revenue potential and buying time frame, you are able to optimize sales productivity by facilitating communications and managing account data.
eHorizon CRM is part of the eHorizon ERP, an integrated set of applications, which is designed to transform your business to a strategic force in today’s fast-moving corporate arena.
Exploring New Frontiers
eHorizon CRM establishes the development of new customers from first to final sales. Furthermore, it will maintain a business profile for future lead generation, and handle the assignment and routing of marketing follow-up actions using the organization sales workflow. The marketing team can schedule follow ups and analyze sales calls, meetings, product demos, etc. in order to plan account strategies so that the sales representatives stay on top of prospects efficiently and accurately.
Sales follow up actions can be monitored with dates resulting in the automatic generation of daily reminders in a personalized diary enabling the sales workforce to be highly effective and competitive. Sales forecasts can be analyzed by lead, product category, probability, prospect rank, sales status or estimated closing dates.
In addition, it also provides a task based performance measuring tool that allows mangers to effectively review sales representatives in terms of quality of work, revenue generated and follow-up response time.
State of the Art Features
eHorizon CRM is a windows based GUI solution that exploits the benefits of the Oracle RDBMS and tools to deliver high response rates, easy to use data recording screens, powerful management inquiry screens and online context sensitive help.
Features include:
- User defined sales cycle and status
- Customer business profile
- Daily diary generation
- Prospect tracking
- Correspondence generation
- Follow-ups assignment and analysis
- General task allocation and performance analysis
- Online product/resource information
Management Inquiry Screens
eHorizon CRM allows you to answer Sales Managers’ questions (e.g. “What has the sales representative promised our client?”) at the click of a mouse.
Management inquiry screens give you:
- Individual Diary
- Sales Forecasts by product category, sales status, probability, sales stage or sales representative
- Sales Representative Revenue Collection
- General Task Performance Analysis
- Order Forecast
Reporting Functions
The system also provides advanced reporting functions for activity by customer, industrial sector, sales figures for a product or product category and sales representatives’ performance in terms of number of new leads and closed sales. The standard system reports include:
- Leads Summary
- Prospective Sales by sales representative
- Sales Analysis (closed/forecasted) by sales representative, product category, customer or industrial sector
- Pending Tasks Listing
- Task Performance Summary
Contact Details
For more information on this Sales Tracking and Customer Relationship Management software, please contact us either by telephone on 7122971/2/3, or by email at marketing@stl-horizon.com
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