The STL Customer Support team is dedicated to optimal customer success and satisfaction. Our support team is committed to protecting our clients’ investment in software. We understand that support needs vary from user to user, thus we allow clients to choose the type of support that best meet their needs. We offer high quality and responsive technical support to every call by having personnel dedicated to particular support need and strict criteria of problem resolution.

Software Technologies Limited currently supports over 150 large corporations in East Africa alone making it the most recognized provider of Oracle and Oracle support.

As well as our 24 x 7 online modem support, clients can currently reach us through our Hotline, by fax and by email. Our support team has introduced a new, low cost, web-based support service. This is a gateway to a technical assistance environment that is tailored to clients individual support needs. This service uses a standard web interface that enables clients to easily find the information they need. This service enables us to distribute solutions to our customers globally, directly, rapidly, proactively and consistently.

For further information about Oracle Support, please contact our Customer Support Manager, either by telephone on 7122971/2/3, or by email at support@stl-horizon.com