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Online Remote Support

Online Remote Support a revolutionary new way of support that improves response and resolution time, thereby improving efficiency – both for STL and our valued customers.

As the name suggests, online support is carried out online, and this way our customer doesn’t have to see our technical representative physically. Instead, our DBA logs onto their system using a telephone connection, troubleshoots the problem and then logs out of the system once the corrective measures have been taken – it couldn’t be easier! Online support truly leverages the power of the technology.

How will Online Support improve my business?

  • Better response and resolution time, i.e. shorter time taken for us to solve your problem
  • Reduced costs
  • Peace of mind

I’m interested. Now what do I do?
For further information, please contact our Support Manager, either by telephone on 7122971/2/3, or by email at support@stl-horizon.com

 
     

Only company in the region with ten, yes that's 10, Oracle Certified Professionals.

Proven record for almost 15 years.

Customer satisfaction rating of over 98%.

Professional Expertise in the Oracle Database, Oracle Application Server, Oracle Developer Suite, Oracle E-Business Suite & Oracle Collaboration Suite.

Only company in the region:
- Supporting over 150 customers across different platforms, such Unix, Linux, NT, Win2K, XP, Solaris, Netware and HP Tru64.
- Offering two annual visits by an experienced Oracle expert.
- That has successfully implemented: Real Application Clusters (RAC), Oracle Workflow, RMAN (Recovery Manager), Oracle Collaboration Suite & a standby database.

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