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Category "Customer Success"

Founded in 1981, Liasion Group, is an independent Risk, Insurance, Healthcare, Pension and Investment Advisor to a broad spectrum of clients ranging from governments, large multinational corporations, parastatals, NGOs, SMES, business partnership and individuals.

“We are now up to date with our compliance in all the Liasion Group Branches. The regular compliance notifications keep us in check and on our toes. Our directors are happy with eBoard as there is easy access to the documents. Our board meetings are now more productive.”

Mr. Jasper Wendo, Head of Audit and Governance.


The Liaison Group provides risk, insurance, healthcare, pension and investment solutions to countries all over Africa. Yet the board and management were faced with serious compliance and bulky board meeting challenges for the regional company.  “For every board meeting, I had to put together board packs; print, assemble and distribute hard copies using courier services. This was risky considering the sensitive nature of board information. Factoring in last-minute updates and amendments to meeting materials after board pack has been released -where a change in one agenda item affects several pages – the situation grew even more complex. In addition to that, for every evaluation, the administrators had to print evaluation forms and the Board Directors had to be physically present to fill in paperwork and collating the responses so as to generate a report was a timely board process,” Ms. Alice Wambui, an Executive Assistant recalls.


“For us, the adaptive and accommodating nature of eBoard as a product was a key feature in the selection of board management software. Software Technologies’ response time is commendable and I like the fact that our feedback is wholly accepted and implemented. STL is also accommodating to the client and the system is simple to operate and navigate.”


Gained immediate visibility of compliance tasks and deadlines: Through eBoard’s Compliance module, the Liaision team can easily track their compliance state with regulatory bodies, and automatically notify when compliance is due. This has been crucial to both identifying bottlenecks and streamlining workflow. “We can now proactively divide tasks pertaining to compliance,” says Mr. Wendo.

Easy updating and sharing of board papers:  By providing directors with a central document repository, Liaision Group has seen an ease in the sharing of board papers. Ms.Wambui is now able to share corrected documents from any board pack at any time.  “I don’t have to worry when I have to send a corrected document, because I am sure everyone will be notified and it will be displayed on the homepage and stored in the briefcase.”

Savings on time, money and resources: Previously, the company’s time, printers and paper reams were all excessively used in preparation for board meetings.  With eBoard, Liaision Group has saved close to 40,000 USD in printing, distribution and meeting travel costs. They also continue to make an environmental impact by using less paper and saving more trees.

Ensured 24/7 secure access to data from anywhere in the world: Board members have all time access to the meeting pack. “We upload everything on eBoard and board members can access the details wherever they are, whenever they want, 24 hours a day. The board members can review and annotate from wherever they are. It’s saved us so much time,” said Mr. Wendo. “Everybody is now more productive.”


On 13 June 2019, the East Africa Private Equity and Venture Capital Association (EAVCA) hosted the 5th Annual Private Equity in East Africa Conference at The Sheraton, Addis Ababa, Ethiopia.

Centered on the theme Creating and Capturing Value through Private Investment, this year’s conference sought to probe the structure and role of funds in fulfilling the investment needs in the market, whilst diving into the barriers in the investment environment. With increased early stage investing in the region, the convening also hosted conversations on Scaling Access to Finance for early stage entrepreneurs in East Africa with a focus on trends, highlights and challenges unique to the ecosystem; plus additional dynamic sessions on the role of Mezzanine & Private Debt as sources of growth capital, investing in female-led businesses, value creation strategies & best practices for private equity in East Africa, technology, jobs & the future of work, and a-lot more.

The association was honored to be joined by key guests, H.E Dr. Eyob Tekalign Tolina,Ethiopia’s State Minister for Finance & Economic Development and H.E Abebe Abebayehu Chekol, Investment Commissioner at the Ethiopian Investment Commission.

Software Technologies was honoured to be a gold sponsor and our Operations Director, Mr. Chets Mukherjee, spoke about Good Corporate Governance in the Digital Age where he highlighted the different types of boards, importance of compliance and evaluations in a board and also automation of board processes for effective governance. This year’s conference marked the association’s fifth year of the renowned event, with over 250 from various sectors including; pension funds, commercial banks, private equity and venture capital funds, impact investors, high net worth investors, business owners, industry associations, government officials and regulators attending.

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