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Category "Customer Success"

From its humble beginnings 16 years ago, Cellulant has grown to become a leading Pan-African financial technology company providing a one-stop digital marketplace platform with offices in 18 countries that service 34 markets in Africa.

Cellulant was founded in 2004 by Ken Njoroge & Bolaji Akinboro with $3,000. The founders, currently Cellulant’s Co-CEOs saw an opportunity to build a world class business in Africa & to transform customers’ lives through mobile technology. Today, Cellulant runs a technology platform for marketplaces that matter to Africans. They also provide the underlying digital payment infrastructure that solves pertinent problems in Africa faced by businesses, retailers & consumers.

The Challenge

Cellulant has grown from a team of two to more than 450 staff seated across 18 countries. Cellulant recognized that to make this growth of people sustainable, a dynamic payment management system was essential for this.

“We are committed to growing our people, and investing in their growth. One of the fundamental, and possibly basic ways, is to make sure that at the end of the month, they can count on their pay reaching their bank account as we have promised,” Says Sam Kariuki, Chief People Officer at Cellulant. “As we grow in numbers we have increasingly needed to integrate our payroll systems and assure that all staff have a great experience in this particular area.”

Getting started on the Integration journey
Payroll processing was a manually driven part of the business, relying on monster-sized spreadsheets and largely reactive to anything HR related. Simple tasks were burning unnecessary hours each week due to the manual nature of the admin work involved.

Results that matter to the business
Chrispinus Odhiambo, Talent and Culture Operations at Cellulant states that with the integration of eHorizon HRMS in 8 countries, “this has contributed to the effectiveness of how we process payroll. This in turn has increased our productivity. The HRMS has brought simplicity, accuracy, and efficiency to the business.”

With the seamless integration of the payroll management system, processing has become much easier, faster and efficient. Instead of day-to-day admin tasks, the People Growth Team is concentrating on more strategic initiatives – and placing employee experiences at the heart of what they do.  It hasn’t stopped there. Chrispinus is now exploring more features through eHorizon HRMS, meaning he can look outwards strategically, rather than inwards. He is tackling forward talent planning, managing resources more effectively and reducing time spent on simple tasks such as leave management and employee self-service.

“The reports tabulated provide insight and enable us to effectively and strategically plan for our company.” says Chrispinus.

 

“eHorizon eBoard has added value to our organization in terms of our board meeting management processes. It is a great system that has greatly helped our organization in making our board directors proactive.”

Ms. Leah Mumbi- Head of ICT, Industrial & Community Development Corporation

Established in 1954, ICDC has over 60 years of experience and stability in promoting projects that create wealth and jobs for Kenyans in diverse sectors of the economy. We enjoy a heritage of expertise and stability as we promote businesses with the potential to become tomorrow’s blue chip companies. These include Manufacturing, Agro-processing, Energy, ICT, Infrastructure, Financial services and Education sectors.

THE CHALLENGE

WHY SOFTWARE TECHNOLOGIES LIMITED

Leah Mumbi, ICT Manager, states “I like that you are always upgrading the system. The system is constantly adding value to our organization. I feel like we are heard when we see the new updates put on the system. Once I saw the demo, I didn’t think twice about Software Technologies. She also highlighted the impeccable support Software Technologies provides.

RESULTS

Continuity and overall board management: With eBoard, there is continuity in managing the board’s processes. “With the Resources tab we don’t have to worry about where previous documents were stored, print previous bulky board packs as they are easily available” Leah mentions.

Easy updating and sharing of board papers: By providing the board with a central document repository, ICDC has seen an ease in the sharing of board papers. Leah is now able to share corrected documents from any board pack at any time. “I don’t have to worry when I have to send a corrected document, because I am sure everyone will be notified and it will be displayed on the homepage and stored in the briefcase.”

Ensured 24/7 secure access to data from anywhere in the world: Board members have all time access to the meeting pack. “Board members are prepared for the meetings and the CEO mentioned he had observed a sense of proactiveness among the directors.” Leah states.

Savings on time, money and resources: Previously, the organization’s time, printers and paper reams were all excessively used in preparation for board and committee meetings. With eBoard, ICDC has saved close to 50,000 USD in printing and distribution costs. They also continue to make an environmental impact by using less paper and saving more trees.

Data Security and Confidentiality: “eHorizon eBoard is a secure platform and when we use it, we are sure our documents are secure.” Leah states. Software Technologies is ISO 27001 certified and the management systems put in place maintain world class standards of information security.

 

Bain is one of the world’s top management consulting firms. The organization works with leaders across industries and geographies to solve industry-defining challenges in Strategy, Marketing, Organization, Operations, Digital Transformation, Sustainability and M&A. Founded in 1973, Bain has 6,000 employees in 58 offices worldwide. Bain has worked with over 4,900 companies, including more than two-thirds of the Global 500, Private Equity funds representing 75% of global equity capital, leading non-profits and innovative start-ups. Bain’s public clients have outperformed the S&P four to one.

Great boards help companies outperform their peers, delivering value to stakeholders, sustainably, and without compromising compliance or risk. Companies that achieve this are the bedrock of inclusive economic growth. In today’s environment the expectation for companies and the Boards that govern them is high. Ensuring compliance beyond reproach is critical, but it is not enough. Outperforming requires focus and clarity around strategy and culture as well as an ability to adapt and be agile in turbulent times. Based on extensive research, and the insights of prominent global Directors with over 240 years of cumulative experience, Bain & Company has developed an all-encompassing approach to effective governance called ‘The Great Board’.

Software Technologies co-hosted a conversation on the foundations of this approach and to discuss perspectives on what Great Boards do differently to outperform peers and succeed in challenging environments. The conversation brought together members from leading companies across sectors in Kenya for a discussion that went beyond compliance to focus on strategy setting and execution at the board level. The topics discussed were:

  • The changing role of boards in business
  • The board’s role in creating and driving a winning strategy and sustained value creation
  • Cultural traits of high performing boards, why conformity / lack of conflict does not equal agreement and how to create a virtuous cycle of trust and candour

“For me, eBoard has helped in making the board management processes easier. Sharing the board packs, conducting the board meetings, updating the board packs has become easier. This has made our board members happy as there is easy access to the documents and our board meetings are now more productive.”

Mrs. Ruth Macharia – Personal Assistant to the CEO, Kimisitu Sacco Ltd

Kimisitu Sacco was formed in March 1985 by a group of Staff from ICRAF. The society was formed mainly to promote thrift among its members by affording them an opportunity for accumulating their savings; and to thereby create a source of funds from which loans can be made to them exclusively for provident and productive purposes, at fair and reasonable rates of interest; thereby enabling them to use and control their money for their mutual benefit.

WHY SOFTWARE TECHNOLOGIES LIMITED

Edith Kipsang, ICT Manager, explained the four main objectives the solution they were looking for should possess: easily adoptable by their members, operable on all platforms, hosted within a secure environment, and synchronisable and accessible offline. She also highlighted the support Software Technologies provides: “Real-time support is very important to us.” STL is always available, 24/7 for support, training and general client enquiries.

RESULTS

Continuity and overall board management

With eBoard, there is continuity in managing the board’s processes. “With the Resources tab and secure cloud storage, we don’t have to worry about where previous documents were stored, who had what particular document; they are easily available” Edith Kipsang mentions.

Easy updating and sharing of board papers

By providing the board with a central document repository, Kimisitu Sacco has seen an ease in the sharing of board papers. Mrs. Ruth Macharia is now able to share corrected documents from any board pack at any time. “I don’t have to worry when I have to send a corrected document, because I am sure everyone will be notified and it will be displayed on the homepage and stored in the briefcase.”

Ensured 24/7 secure access to data from anywhere in the world

Board members have all time access to the meeting pack. “We upload everything on eBoard and board members can access the details wherever they are, whenever they want, 24 hours a day. They can review and annotate from wherever they are. It’s saved us so much time,” said Ruth Macharia. “ It is very convenient for them to have more productive meetings.

Savings on time, money and resources

Previously, the organization’s time, printers and paper reams were all excessively used in preparation for board and committee meetings. With eBoard, Kimisitu Sacco has saved close to 25,000 USD in printing and distribution costs. They also continue to make an environmental impact by using less paper and saving more trees.

Data Security and Confidentiality

“eHorizon eBoard is a secure platform and when we use it, we are sure our documents are secure.” Edith states. Software Technologies is ISO 27001 certified and the management systems put in place maintain world class standards of information security.

“For me, eBoard has been an amazing experience. Using it has made it easy for me to manage the process of preparing for board meetings, distribution of board packs, capturing minutes and monitoring who has read the board pack”

Mr. Peter Rotich, Administrator / Trust Secretary, TelPosta Pension Scheme

The TelPosta Pension Scheme was constituted vide a Trust Deed dated 1st July 1997 by then Kenya Posts and Telecommunications Corporation. Its main purpose is the provision and custody of Pension and other retirement benefits of the employees and former employees of Kenya Posts and Telecommunications Corporation (now defunct) and Telkom (K) Limited.

The Challenge

“As the Trust Secretary, I am primarily in charge of the board meeting process. For every board meeting, I had to put together board packs; print, assemble and distribute hard copies. Factoring in last-minute updates and amendments to meeting materials after board pack has been released -where a change in one agenda item affects several pages – board meetings were very stressful situations.”  Mr. Rotich recalls

Why Software Technologies

Software Technologies has excellent customer service. It’s not a one-time thing where you get the system and never hear from the company again, it is a consistent and empowering journey. They promptly respond to any queries I may be having and are constantly improving my experience as a client through the continuous development of the system.” Mr. Peter Rotich profoundly states.

The Results

Seamless board evaluations and easy report tabulation: With eBoard, TelPosta Pension Scheme’s Board of Trustees now has an effective, online and dynamic way of carrying out the assessment together with an automatic report generating system. “When we got an external performance evaluation expert, he stated that your evaluation module adheres to set regulated policies by the Law.” Mr. Rotich recalls.

Easy updating and sharing of board papers:  By providing directors with a central document repository, TelPosta Pension Scheme has seen an ease in the sharing of board papers. Mr. Rotich is now able to share corrected documents from any board pack at any time.  “I don’t have to worry when I have to send a corrected document, because I am sure everyone will be notified and it will be displayed on the homepage and stored in the briefcase.”

Ensured 24/7 secure access to data from anywhere in the world: Board members have all time access to the meeting pack. “We upload everything on eBoard and board members can access the details wherever they are, whenever they want, 24 hours a day. The board members can review and annotate from wherever they are. It’s saved us so much time,” said Mr. Rotich. “I regularly see our Board Trustees viewing documents at any time, day or night.”

Savings on time, money and resources: Previously, the company’s time, printers and paper reams were all excessively used in preparation for board meetings.  With eBoard, TelPosta has saved close to 40,000 USD in printing and distribution costs. They also continue to make an environmental impact by using less paper and saving more trees.

Access to previous board papers: It is easy for members of the board to refer to board documents from previous years as they are conveniently stored in the Resources. “We don’t have to interrupt a meeting so as to get a previous board paper as it is readily available in the Resources module.” Mr. Rotich states

 

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