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Category "Customer Success"

“For me, eBoard has been an amazing experience. Using it has made it easy for me to manage the process of preparing for board meetings, distribution of board packs, capturing minutes and monitoring who has read the board pack”

Mr. Peter Rotich, Administrator / Trust Secretary, TelPosta Pension Scheme

The TelPosta Pension Scheme was constituted vide a Trust Deed dated 1st July 1997 by then Kenya Posts and Telecommunications Corporation. Its main purpose is the provision and custody of Pension and other retirement benefits of the employees and former employees of Kenya Posts and Telecommunications Corporation (now defunct) and Telkom (K) Limited.

The Challenge

“As the Trust Secretary, I am primarily in charge of the board meeting process. For every board meeting, I had to put together board packs; print, assemble and distribute hard copies. Factoring in last-minute updates and amendments to meeting materials after board pack has been released -where a change in one agenda item affects several pages – board meetings were very stressful situations.”  Mr. Rotich recalls

Why Software Technologies

Software Technologies has excellent customer service. It’s not a one-time thing where you get the system and never hear from the company again, it is a consistent and empowering journey. They promptly respond to any queries I may be having and are constantly improving my experience as a client through the continuous development of the system.” Mr. Peter Rotich profoundly states.

The Results

Seamless board evaluations and easy report tabulation: With eBoard, TelPosta Pension Scheme’s Board of Trustees now has an effective, online and dynamic way of carrying out the assessment together with an automatic report generating system. “When we got an external performance evaluation expert, he stated that your evaluation module adheres to set regulated policies by the Law.” Mr. Rotich recalls.

Easy updating and sharing of board papers:  By providing directors with a central document repository, TelPosta Pension Scheme has seen an ease in the sharing of board papers. Mr. Rotich is now able to share corrected documents from any board pack at any time.  “I don’t have to worry when I have to send a corrected document, because I am sure everyone will be notified and it will be displayed on the homepage and stored in the briefcase.”

Ensured 24/7 secure access to data from anywhere in the world: Board members have all time access to the meeting pack. “We upload everything on eBoard and board members can access the details wherever they are, whenever they want, 24 hours a day. The board members can review and annotate from wherever they are. It’s saved us so much time,” said Mr. Rotich. “I regularly see our Board Trustees viewing documents at any time, day or night.”

Savings on time, money and resources: Previously, the company’s time, printers and paper reams were all excessively used in preparation for board meetings.  With eBoard, TelPosta has saved close to 40,000 USD in printing and distribution costs. They also continue to make an environmental impact by using less paper and saving more trees.

Access to previous board papers: It is easy for members of the board to refer to board documents from previous years as they are conveniently stored in the Resources. “We don’t have to interrupt a meeting so as to get a previous board paper as it is readily available in the Resources module.” Mr. Rotich states

 

“We now have a refined approach when preparing for and documenting Board and Committee meetings together with relevant documentation.  As a result of eBoard, we now have paperless meetings, a central document repository accessible to all from anywhere as well as the ability to carry out board performance evaluations and other evaluations/surveys with reports captured seamlessly. When I think about eBoard, efficient, confidential, transparent and effective are the words that come to mind.”

Ms. Betty Kanyagia, Company Secretary, Bamburi Cement Limited.

Bamburi Cement Limited, a subsidiary of LafargeHolcim, was incorporated in 1951 and is listed in the Nairobi Securities Exchange.  It is the leading cement manufacturing and marketing company in the Eastern Africa region. Bamburi Cement has grown to be the leader and Industry Captain with a bold vision for the future, which is to be the undisputed leader and the preferred partner by providing innovative solutions for nation-building with Health & Safety as its overarching value.

The challenge

Large volume paper use: The Company Secretarial administrative staff compiled Board and Committee packs for all Board/Committee members for every single meeting. The Company then made arrangements to collect the packs after some time for destruction due to their sensitive nature.

Lagged process: Compilation, printing and binding of board packs for each director took days after which the physical copies had to be delivered to the Directors wherever the Directors were located, including outside Kenya.

Manual evaluation: Evaluation forms had to be printed, delivered to the Directors for completion and collected after which the Company Secretary had to manually enter the ranking and compile the reports.

Access to Documentation: the Directors had to have the hard copy documents if they wished to make reference. This proved a challenge if the Directors required access on the go.

Why Software Technologies

“For us, ease of use as well as the adaptive and accommodating nature of eBoard as a product to our specific needs and requirements was a key feature in the selection of a board management software. Software Technologies’ support is commendable with feedback wholly accepted and implemented, where possible,” Ms Kanyagia states.

The Results

Paperless Board Meetings: With paperless meetings, Bamburi Cement has significantly reduced the amount of paper used for Board related purposes. Further, Board members have access to the meeting packs and other documents at all times irrespective of where they are, which has increased the productivity of the Board.

Easy updating and sharing of board papers: By using eBoard, Bamburi Cement has seen ease not only in the sharing of board papers but also in the ability to update or amend them, when necessary. Betty explains, “I do not worry when I have to update a document, because I do not have to send notice that a document is updated then send hard copies of the updated version – the system automatically notifies everyone and the updated version is immediately available.”

Seamless board evaluations and easy report tabulation: With eBoard, Bamburi Cement’s Board of Directors now has an online and effective way of carrying out the assessment together with an automatic report generating system. “Performance evaluations are seamless, easy to analyze and generating reports is just a tap away,” Betty states.

Savings on resources: Previously, significant time, printers, paper and staff resources were used in preparation for Board and Committee meetings. With eBoard and, in line with its environmental agenda, Bamburi Cement continues to reduce its environmental impact by using less paper thereby saving trees. It has also saved on resources previously spent on the preparation and distribution of meeting packs.

“We are now up to date with our compliance in all the Liasion Group Branches. The regular compliance notifications keep us in check and on our toes. Our directors are happy with eBoard.”

Mr. Jasper Wendo, Head of Audit and Governance.

 

Founded in 1981, Liasion Group, is an independent Risk, Insurance, Healthcare, Pension and Investment Advisor to a broad spectrum of clients ranging from governments, large multinational corporations, parastatals, NGOs, SMES, business partnership and individuals.

“We are now up to date with our compliance in all the Liasion Group Branches. The regular compliance notifications keep us in check and on our toes. Our directors are happy with eBoard as there is easy access to the documents. Our board meetings are now more productive.”

Mr. Jasper Wendo, Head of Audit and Governance.

THE CHALLENGE

The Liaison Group provides risk, insurance, healthcare, pension and investment solutions to countries all over Africa. Yet the board and management were faced with serious compliance and bulky board meeting challenges for the regional company.  “For every board meeting, I had to put together board packs; print, assemble and distribute hard copies using courier services. This was risky considering the sensitive nature of board information. Factoring in last-minute updates and amendments to meeting materials after board pack has been released -where a change in one agenda item affects several pages – the situation grew even more complex. In addition to that, for every evaluation, the administrators had to print evaluation forms and the Board Directors had to be physically present to fill in paperwork and collating the responses so as to generate a report was a timely board process,” Ms. Alice Wambui, an Executive Assistant recalls.

WHY SOFTWARE TECHNOLOGIES

“For us, the adaptive and accommodating nature of eBoard as a product was a key feature in the selection of board management software. Software Technologies’ response time is commendable and I like the fact that our feedback is wholly accepted and implemented. STL is also accommodating to the client and the system is simple to operate and navigate.”

THE RESULTS

Gained immediate visibility of compliance tasks and deadlines: Through eBoard’s Compliance module, the Liaision team can easily track their compliance state with regulatory bodies, and automatically notify when compliance is due. This has been crucial to both identifying bottlenecks and streamlining workflow. “We can now proactively divide tasks pertaining to compliance,” says Mr. Wendo.

Easy updating and sharing of board papers:  By providing directors with a central document repository, Liaision Group has seen an ease in the sharing of board papers. Ms.Wambui is now able to share corrected documents from any board pack at any time.  “I don’t have to worry when I have to send a corrected document, because I am sure everyone will be notified and it will be displayed on the homepage and stored in the briefcase.”

Savings on time, money and resources: Previously, the company’s time, printers and paper reams were all excessively used in preparation for board meetings.  With eBoard, Liaision Group has saved close to 40,000 USD in printing, distribution and meeting travel costs. They also continue to make an environmental impact by using less paper and saving more trees.

Ensured 24/7 secure access to data from anywhere in the world: Board members have all time access to the meeting pack. “We upload everything on eBoard and board members can access the details wherever they are, whenever they want, 24 hours a day. The board members can review and annotate from wherever they are. It’s saved us so much time,” said Mr. Wendo. “Everybody is now more productive.”

 

On 13 June 2019, the East Africa Private Equity and Venture Capital Association (EAVCA) hosted the 5th Annual Private Equity in East Africa Conference at The Sheraton, Addis Ababa, Ethiopia.

Centred on the theme Creating and Capturing Value through Private Investment, this year’s conference sought to probe the structure and role of funds in fulfilling the investment needs in the market, whilst diving into the barriers in the investment environment. With increased early-stage investing in the region, the convening also hosted conversations on Scaling Access to Finance for early-stage entrepreneurs in East Africa with a focus on trends, highlights and challenges unique to the ecosystem; plus additional dynamic sessions on the role of Mezzanine & Private Debt as sources of growth capital, investing in female-led businesses, value creation strategies & best practices for private equity in East Africa, technology, jobs & the future of work, and a lot more.

The association was honoured to be joined by key guests, H.E Dr Eyob Tekalign Tolina, Ethiopia’s State Minister for Finance & Economic Development and H.E Abebe Abebayehu Chekol, Investment Commissioner at the Ethiopian Investment Commission.

Software Technologies was honoured to be a gold sponsor and our Operations Director, Mr Chets Mukherjee, spoke about Good Corporate Governance in the Digital Age where he highlighted the different types of boards, the importance of compliance and evaluations in a board and also automation of board processes for effective governance. This year’s conference marked the association’s fifth year of the renowned event, with over 250 from various sectors including; pension funds, commercial banks, private equity and venture capital funds, impact investors, high net worth investors, business owners, industry associations, government officials and regulators attending.

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