Amidst the current global COVID-19 (Coronavirus) pandemic that is still unravelling, governments across the world are making decisions which impact the way we do business. For instance, earlier this week, the social distancing control measure was put into effect and we expect governments around the world, the private sector and individuals to similarly adopt measures that decrease risks and exposures to the COVID-19 virus.
We recognize the seriousness of this situation and the potential impacts it may have on your business as our customer. However, we want to assure you that we are fully operational to support
you during these unprecedented times. Our ability to support you is predicated on our core values- as an organization that puts customers first, and our resilience- having been in the business for the past 30 years.
We are currently set up to successfully manage all systems. processes, compliance and communications in order to continue providing uninterrupted services to you. We have taken urgent measures to minimize the risk for all our employees while ensuring 100% business continuity.
Specifically, we have taken some critical actions, including;
• Educating our staff on COVID-19 and the measures they need to take to stay safe and to continue to provide services
• Contingent measures to work away from the office should the situation escalate such that it is no longer feasible for staff to report to work
• Support capabilities are geographically dispersed so we can draw on resources in other countries should the need arise
• A ramped up overall system capacity for the online approvals and video conferencing modules in anticipation of the increased number of virtual meetings
• Closely monitored system performance on a 24/7 basis to ensure quality services
Our mission to remain your true partner in solutions that address the management of people, processes and governance. We are here to continue supporting you and your organization during this crisis and well after.
Please let us know if there is anything we can do to help you.